FAQ | OOTSO – Quick Answers to Common Questions
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Got a question? We've answered the most common ones below to make your shopping experience with OOTSO smooth and stress-free.
🛒 What kind of products does OOTSO sell?
We offer trending products from multiple categories including gadgets, fashion, home decor, beauty, lifestyle, and more.
🔥 New arrivals are added weekly!
📍 Where do you ship?
🌍 We ship worldwide — including India, the USA, UK, Europe, Australia, and more.
Delivery times vary based on location and product.
⏱️ How long does delivery take?
🚚 Average delivery time is 7–15 business days, depending on your country.
You’ll receive a tracking link via email once your order is shipped.
💳 What payment methods do you accept?
We accept:
💳 Credit/Debit Cards (Visa, Mastercard, etc.)
📱 UPI / Wallets (India)
💸 PayPal & international gateways (where supported)
🛡️ All payments are secured and encrypted.
🛍️ Can I cancel or change my order?
🕒 Orders can be canceled or changed within 1 hour of placing them.
Email us quickly at support@ootso.com with your order number.
📦 How do I track my order?
Once your order is shipped, you'll receive an email with a 📦 tracking link.
You can also track it from the Order History in your OOTSO account.
🔁 What is your return policy?
If the item is damaged, defective, or not as described, you can request a return within 7 days.
Check our Return Policy for full details.
🔐 Is shopping on OOTSO safe?
Absolutely ✅
Our store is built on Shopify, uses SSL encryption, and all payments are processed through trusted gateways.
📨 I need help. How can I contact you?
We're here to help!
📧 Email us at ootso.india@gmailcom
📩 We usually respond within 24–48 hours on business days.